Legal Information

GENTLE DIGITAL TERMS OF SERVICE
 

Welcome to Gentle Digital. By browsing this website or booking our in-home technology services in the South Bay, CA area, you agree to the following terms and conditions.

1. Description of Services
Gentle Digital provides independent, in-home technology support, device troubleshooting, and personalized tech education for older adults. We act as helpers and educators. We are not an authorized repair center for any hardware manufacturer (such as Apple, Microsoft, or Samsung).

2. Payment, Minimums, and Packages

• Hourly Visits: All standard hourly visits are subject to a strict 1-hour minimum charge. Time after the first hour is prorated in 15-minute increments.
• A La Carte Menu Items: Flat-rate services cover the specified setup and up to 60 minutes of service. Extra time beyond that is billed at our standard hourly rate.
• Prepaid Packages: All 5-hour and 10-hour prepaid packages are non-refundable and expire exactly 6 months from the date of purchase.
• Travel Fees: Regular rates include travel within 10 miles of [Your City], CA. Locations outside this area are subject to a flat $25 travel fee per visit.

3. Client Responsibilities & Data Backups
Technology hardware can fail naturally due to age, wear, or software issues.

• You agree that it is your responsibility to inform us of any critical data on your devices.
• While we offer photo backup assistance, Gentle Digital is not responsible for data loss, corrupted files, or hardware failure that occurs during or after a standard troubleshooting or training session.

4. Limitation of Liability
To the maximum extent permitted by California law, Gentle Digital and its technicians shall not be held liable for any indirect, incidental, or consequential financial damages resulting from the use of our services, including but not limited to device performance issues, account lockouts, or third-party online scams encountered by the client.

5. Right to Refuse Service
We maintain a zero-tolerance policy for hostile, unsafe, or inappropriate environments. Gentle Digital reserves the right to refuse service or immediately leave an in-home appointment if the technician feels unsafe. In such cases, the standard 1-hour minimum charge will still apply.

6. Changes to Terms
We reserve the right to modify these terms at any time. Any changes will be posted clearly on this page with an updated modification date.

Last Updated: September 2026